At Atelierflora, operated by Caviston Private Limited, our goal is to offer a reliable, seamless, and satisfying shopping journey to every customer. In this document, references to “we,” “our,” or “us” denote Caviston Private Limited, while “you,” “your,” or “user” refer to our valued customers. By confirming a purchase on our platform, you acknowledge and agree to follow the return and refund guidelines outlined herein. Should a return become necessary, please comply with the steps detailed below to a smooth process.  

Return Eligibility Criteria    
Products eligible for return must remain unused, unwashed, and preserved in their original packaging. All components, including tags, labels, and packaging, must be intact and returned in their original condition.  Items showing any evidence of use, washing, or modifications will not qualify for returns.    
Return requests must be submitted within 48 hours of receiving the product. Please contact our support team within this timeframe to initiate your return. Requests failing to meet these conditions may be denied at our discretion.  

Steps to Initiate a Return    
Step 1: Submit a Return Request    
Send an email including your Order ID along with a concise reason for the return to cavistonprivatelimited@gmail.com.  

Step 2: Provide Image Evidence    
For incorrect, damaged, or defective items, attach clear photographs demonstrating the issue to expedite verification.  

Step 3: Follow Return Instructions    
After approval, you will receive detailed guidance on how to send the item back.    
Returns that do not adhere to these steps or fail to meet eligibility criteria may be rejected.  

Refund Procedure and Timeline    
Upon receiving the returned item, our quality team will inspect it according to our return policies. Following the review, you will be notified whether your refund request has been approved or denied. Approved refunds will be processed to your original payment method within 5–7 business days. A confirmation email will be sent once the refund is completed.  

Partial Refund Circumstances    
If a returned product partially meets return conditions—such as minor signs of use or missing elements of the original packaging—we reserve the right to issue a partial refund rather than a full reimbursement.  

Incorrect, Defective, or Damaged Items    
For items received incorrectly, damaged, or faulty, please contact us within 48 hours of delivery. Include clear images or a brief video of the issue in your email to allow for prompt resolution.  

Customer Support Contact    
For any queries or assistance regarding returns or refunds, reach out to our customer care team at cavistonprivatelimited@gmail.com.  

We sincerely thank you for choosing Atelierflora and value your trust in us. Our commitment remains to provide a consistently exceptional shopping experience.